Video Seminars

Video Seminar: 4 Steps To Unlocking Leadership Potential During Uncertainty

Gallup’s research shows that 82% of the time, leaders are promoted or selected for the wrong reasons. They are promoted due to tenure, technical expertise, or good performance in an unrelated position, not because they are good leaders. Leadership is about influence and impact not directing and controlling people and resources or technical expertise. Organisations that teach their managers to become leaders achieve higher productivity, profitability and engagement through trust built by authentic leadership.

Video Seminar: Self-Care Is Vital For Leaders In 2022 - Here's How To Do It

Pressure! Some people hate it. Other people thrive on it. We all react to it differently and have different tolerance levels for responding and managing its impact. However, one common thing is that workplaces are a breeding ground for stress. As a leader, it's critical to not only effectively balance the pressure in your working day, but to successfully spot the warning signs of danger for your team members, so you can support them to make healthy and wise choices.

Video Seminar: The 6 Winning Principles To A High Performance Team

It’s no secret that happy and engaged team members are the most productive and stay with your company longer. Time and time again new research shows that happy workers create happy and prosperous businesses. Wellness in the workplace has become a very hot topic of recent times, but it simply reveals what we’ve always known - put people in an environment where they can thrive, and they will. No one likes a toxic culture and no one grows well in a toxic culture, much like plants don’t grow in an environment of toxins, neither do we. To quote Richard Branson “Clients don’t come first - your employees come first. If you take care of your employees, they will take care of your clients”.

Video Seminar: How To Amplify Accountability

Until we get accountability right, we’re wasting our time effort and energy with everything else we do - like flushing water down a drain - and it’s the thing I see most often keeps leaders, teams and organisations fragile and prevents them from making progress and achieving the success they’re aiming for. From understanding why we have such a problem with accountability and how powerful it is in shaping our social interactions, to what we can do to step into personally, coach others to do the same or create a context and culture of accountability, we’ll talk research, case studies, stories and step-by-step guides about how to do accountability better. Accountability affects us all. Whether you’re giving or receiving it and whether you need a boost of confidence, motivation or support, this conversation will help.

Video Seminar: Why We Need To Invest In Our ‘B-Suite'

B-Suite Leaders are the modern middle manager, evolving from order-taker to impact-maker as businesses become flatter and decision making is devolved further down the hierarchy. We'll discuss the impact that B-Suite Leaders have on culture, confidence and business continuity and the critical risk - and opportunity - they represent to rebuilding trust, psychological safety and performance.

How To Build A Brand People Want To Work For, Buy From And Invest In

In a post-COVID marketplace characterised by talent shortages, low trust and changed expectations, building a brand people want to work for, buy from and invest in has never been more important. However, building a credible and trustworthy brand and a strong positive reputation takes a lot more than just having a great product or service. In fact, people now expect brands to stand for more than just profit and act in socially-conscious ways to help create a better world. In this interview, we discuss how businesses can leverage their corporate culture to build a brand that stands out in today’s competitive and commoditised marketplace, and becomes a beacon for prospective employees, customers and investors.

The Gender Penalty - What Leaders Need To Know

Gender equity is a tricky topic. Leaders know the conversation is important, but healthy discussion can be mired by political correctness, kneejerk responses or a hesitancy to engage at all. We need to shift the focus from women to the workforce, without blaming or ostracising men in the process. In this interview, we will discuss why we still need to focus on this issue, the critical role leaders play in shifting our systems, and what we can each do individually, and collectively, to shift the dial on gender equity once and for all.

Why Leadership Has The Biggest Impact On Customer Experience

Leadership has the single biggest impact on customer experience. Happy customers are the result of a happy team and customer and employee experiences are inextricably linked. The strongest service cultures have an organisation-wide commitment to taking care of their customers, whether in frontline or support roles that serve those who directly serve customers.

Leadership is the lever that drives customer focus. It is also the most significant enabler of any team member’s ability to deliver an exceptional service experience. The level of customer focus of a team is directly proportionate to the leader’s focus. It begins with the CEO and the executive and extends to every people leader within the organisation.