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Tuesday 13 December 2011

We’ve all witnessed the havoc created by problem employees. Ironically, the biggest mistake managers make when managing problem employees is avoiding the problem. They stay away from the employee and place added burdens on other employees whom they trust, which leads to a host of other issues. Don’t wait - act!

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Have you ever watched two people handle a difficult conversation poorly? It is always easier to see the mistakes other people make, but much harder to see our own contributions in similar circumstances. If you can reduce the unhelpful behaviours coming from you, most of those people you find difficult will become far easier to handle. Here are five pitfalls to avoid when you next need to have a difficult conversation with someone at work.

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The good news is, only 20% of the people you deal with are truly difficult people. The bad news is, those 20% can take up 80% of your time. You'll never be able to avoid all the difficult people in your life, but you don't have to let them steal your joy or diminish your productivity. Learn the skills to dealing with difficult people, and discover how to change or cope with them.